Ethical Trading Statement

Last updated: August 9, 2024

At Quality Waste, we recognise the significance of adopting a responsible and sustainable approach to our business practices. Our commitment to ethical trading is rooted in our core values of integrity, respect, and fairness, which guide our interactions with stakeholders, suppliers, and customers worldwide.

Our purpose is to create a positive impact on the communities we operate in, while ensuring that our commercial activities are conducted in a manner that is transparent, accountable, and environmentally conscious. We believe that ethical trading practices are essential to building trust, fostering long-term relationships, and driving business success.

OUR COMMITMENT

We are dedicated to upholding the highest standards of ethical conduct in all aspects of our operations, including:

1. Human Rights: We respect and promote the fundamental human rights of all individuals involved in our supply chain, including fair labour practices, safe working conditions, and equal opportunities.

2. Environmental Sustainability: We strive to minimise our environmental footprint by implementing sustainable practices, reducing waste, and promoting eco-friendly products and services.

3. Fair Business Practices: We conduct our business with integrity, transparency, and fairness, avoiding any form of corruption, bribery, or unethical behaviour.

4. Supply Chain Responsibility: We work closely with our suppliers to ensure that they adhere to our ethical trading standards, promoting responsible sourcing practices and improving labour conditions throughout our supply chain.

5. Community Engagement: We engage with local communities, support social initiatives, and contribute to charitable causes that align with our values and promote social welfare.

OUR APPROACH

To ensure that our ethical trading practices are effective, we have established a robust governance structure and implemented a range of measures, including:

1. Ethics Committee: Our Ethics Committee, comprising senior management representatives, oversees the development, implementation, and monitoring of our ethical trading policies and procedures.

2. Code of Conduct: Our Code of Conduct outlines the ethical standards and expectations for all employees, suppliers, and business partners, providing guidance on acceptable behaviour and decision-making.

3. Risk Assessment and Due Diligence: We conduct regular risk assessments and due diligence on our suppliers, business partners, and operations to identify potential ethical risks and implement mitigation strategies.

4. Training and Awareness: We provide regular training and awareness programs for employees, suppliers, and business partners on ethical trading practices, human rights, and environmental sustainability.

5. Incident Reporting and Management: We have established a confidential reporting system for employees, suppliers, and external stakeholders to report any ethical concerns or incidents, which are investigated and addressed promptly.

OUR PROGRESS

We are committed to continuous improvement and transparency in our ethical trading practices. We regularly monitor and report on our progress, identifying areas for improvement and implementing corrective actions as needed.

OUR GOALS

We strive to continually improve our ethical trading practices, setting ambitious goals for the future:

Achieve 100% supplier compliance with our ethical trading standards by 2026

Reduce our carbon footprint by 50% by 2030

Increase our community investment

Develop and implement a comprehensive diversity and inclusion strategy by 2026

By upholding the highest ethical standards, we aim to create a positive and lasting impact on our stakeholders, the environment, and the communities we serve.

Stuart

Car Leasing Provider

I recently had a fantastic experience with this company that truly prioritises its customers and is committed to recycling. Initially, I was hesitant after receiving several quotes that were all in the triple digits from other companies. However, this company offered a quote that was significantly lower—hundreds below the others—so we decided to move forward. They collected our waste on a Friday of this week, and I was impressed to receive a notification the day before with details about the vehicle, driver, and estimated arrival time. The collection itself was handled with care; their staff meticulously managed everything as it was taken from our 5th floor office building. Additionally, they provided all the necessary documentation and certificates at no extra charge. Overall, their professionalism and dedication to service made the experience excellent!

Sara

Installation Provider

Finding a reliable waste collection provider without breaking the bank was a challenge for us. We often deal with a mix of old WEEE from various jobs, and Quality Waste came through with a no-obligation quote—no aggressive sales tactics like we experienced with other companies that kept hounding us to book. We started with a small trial collection on our preferred date, and I was impressed by their professionalism throughout the process. They provided clear notifications the day before, including all the details about the collection timeframe. After everything was collected, they promptly emailed us all the necessary paperwork and certificates. I highly recommend Quality Waste for anyone in need of dependable waste collection services!

Jena

Charitable organization

As a charity with limited funds for disposing of old equipment, we faced challenges finding an affordable solution. After reaching out to several companies, all of whom quoted high fees for collecting our old PCs and laptops, we contacted Quality Waste. They offered a no-charge collection service, which was a welcome surprise. Not only did they collect our items the very next day, but they also donated funds back to us, which was incredibly generous and beneficial for our organisation. This experience couldn’t have been better for us, and I highly recommend Quality Waste for their outstanding service and support!

Matt

Office Admin

For several years, we struggled to find a company that could collect a large amount of old electrical waste from our basement, with every provider quoting us several thousand. Then we found Quality Waste. They sent a staff member to assess the job at no cost, which was a pleasant surprise. To our astonishment, they came back with a very competitive price. They even collected everything on a weekend and went the extra mile by cleaning up after they finished. I couldn’t be happier with their service and highly recommend them to anyone in need of waste collection!

Mohammed

Private Service Provider

We recently upgraded our computers, laptops, and other office equipment and had faced challenges with previous companies that would only collect the laptops and PCs, leaving everything else behind. When we reached out to Quality Waste, we sent them a photo of what we needed collected, and they offered to take everything at no cost, including free paperwork and a hard drive erase certificate. We accepted their offer, and to our surprise, the day after the collection, they informed us that they could provide a rebate for the items. We choose to donate that rebate to a charity we sponsor instead. Overall, we were extremely impressed with their service and highly recommend Quality Waste for their professionalism and generosity!