Privacy Policy

At Quality Waste, we are dedicated to safeguarding your privacy and protecting your personal information. This privacy policy, in conjunction with our Terms and Conditions, outlines the principles governing our collection, processing, and storage of your personal data.

Please take a moment to carefully review this policy to understand our stance on personal information and how we will handle it.

For the purposes of the Data Protection Act 2018, Quality Waste is the data controller.

Information We Collect

We may collect and process the following personal information about you:

• Personal details you provide by filling in forms on our website, including your name, email address, and telephone number. This information is typically provided when registering with our website, posting or downloading material, or reporting a problem with the website.

• Records of correspondence if you contact us.

• Your responses to surveys we conduct for research purposes, although participation is voluntary.

• Details of your visits to our website, including traffic data, location data, weblogs, and other communication data, which may be required for billing purposes or to maintain our systems.

• Information about your computer, including your IP address, operating system, and browser type, which is used for system administration and to report aggregate information to our advertisers.

We will not share your personal information with third parties unless we have your explicit consent, are required to do so by law, or need to operate our systems properly, administer our website, or protect ourselves or other website users.

IP Addresses and Cookies

We may collect information about your computer, including your IP address, operating system, and browser type, to report aggregate information to our advertisers. This data does not identify individual users.

We also use cookies, which are small text files stored on your hard drive, to improve our website and provide a more personalised experience. Cookies enable us to:

• Estimate our audience size and usage patterns.

• Store your preferences, allowing us to customise our website according to your individual interests.

• Speed up your searches.

• Recognise you when you return to our website.

You can refuse to accept cookies by adjusting your browser settings. However, this may limit your access to certain parts of our website.

Storage of Personal Data

We are committed to ensuring the security of your personal information. We have implemented suitable physical, electronic, and managerial procedures to safeguard and secure the personal information we collect online.

While we strive to protect your personal information, we cannot guarantee the security of data transmitted via the internet. Once we receive your personal information, we will use strict procedures and security features to prevent unauthorised access.

Your personal information will not be transferred outside the UK unless you are based outside the UK and we need to contact you using the personal information you provided.

Uses of Personal Information

We use personal information held about you in the following ways:

• To ensure that content from our website is presented in the most effective manner for you and your computer.

• To provide you with information that you request from us or that we believe may interest you, where you have consented to be contacted for such purposes.

• To allow you to participate in interactive features of our website, when you choose to do so.

• To notify you about changes to our website.

Your Rights

You have the right to ask us not to process your personal information for marketing purposes. We will usually inform you (before collecting your personal information) if we intend to use your personal information for such purposes or if we intend to disclose your personal information to any third party for such purposes. You can exercise your right to prevent such processing by ticking certain boxes on the forms we use to collect your personal information. You can also exercise the right at any time by contacting us at sales@qualitywaste.co.uk.

Third-Party Websites

Our website may occasionally contain links to and from the websites of our partner networks, advertisers, and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies, and we do not accept any responsibility or liability for these policies. Please review these policies before submitting any personal information to these websites.

Access to Information

The Data Protection Act 2018 gives you the right to access personal information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the personal information we hold about you.

Changes to Our Privacy Policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email.

Contact

If you have any questions, comments, or requests regarding this privacy policy, please do not hesitate to contact us at sales@qualitywaste.co.uk. We welcome your feedback and look forward to hearing from you.

Stuart

Car Leasing Provider

I recently had a fantastic experience with this company that truly prioritises its customers and is committed to recycling. Initially, I was hesitant after receiving several quotes that were all in the triple digits from other companies. However, this company offered a quote that was significantly lower—hundreds below the others—so we decided to move forward. They collected our waste on a Friday of this week, and I was impressed to receive a notification the day before with details about the vehicle, driver, and estimated arrival time. The collection itself was handled with care; their staff meticulously managed everything as it was taken from our 5th floor office building. Additionally, they provided all the necessary documentation and certificates at no extra charge. Overall, their professionalism and dedication to service made the experience excellent!

Sara

Installation Provider

Finding a reliable waste collection provider without breaking the bank was a challenge for us. We often deal with a mix of old WEEE from various jobs, and Quality Waste came through with a no-obligation quote—no aggressive sales tactics like we experienced with other companies that kept hounding us to book. We started with a small trial collection on our preferred date, and I was impressed by their professionalism throughout the process. They provided clear notifications the day before, including all the details about the collection timeframe. After everything was collected, they promptly emailed us all the necessary paperwork and certificates. I highly recommend Quality Waste for anyone in need of dependable waste collection services!

Jena

Charitable organization

As a charity with limited funds for disposing of old equipment, we faced challenges finding an affordable solution. After reaching out to several companies, all of whom quoted high fees for collecting our old PCs and laptops, we contacted Quality Waste. They offered a no-charge collection service, which was a welcome surprise. Not only did they collect our items the very next day, but they also donated funds back to us, which was incredibly generous and beneficial for our organisation. This experience couldn’t have been better for us, and I highly recommend Quality Waste for their outstanding service and support!

Matt

Office Admin

For several years, we struggled to find a company that could collect a large amount of old electrical waste from our basement, with every provider quoting us several thousand. Then we found Quality Waste. They sent a staff member to assess the job at no cost, which was a pleasant surprise. To our astonishment, they came back with a very competitive price. They even collected everything on a weekend and went the extra mile by cleaning up after they finished. I couldn’t be happier with their service and highly recommend them to anyone in need of waste collection!

Mohammed

Private Service Provider

We recently upgraded our computers, laptops, and other office equipment and had faced challenges with previous companies that would only collect the laptops and PCs, leaving everything else behind. When we reached out to Quality Waste, we sent them a photo of what we needed collected, and they offered to take everything at no cost, including free paperwork and a hard drive erase certificate. We accepted their offer, and to our surprise, the day after the collection, they informed us that they could provide a rebate for the items. We choose to donate that rebate to a charity we sponsor instead. Overall, we were extremely impressed with their service and highly recommend Quality Waste for their professionalism and generosity!