Purpose

At Quality Waste Limited, our goal is to provide exceptional waste management services that meet and exceed our clients' expectations. This Quality Policy establishes the framework for our commitment to quality, compliance, and continuous improvement.

Scope

This policy applies to all employees, contractors, and partners involved in waste management activities, including collection, transportation, treatment, recycling, and disposal.

Policy Statement

Quality Waste Limited is dedicated to achieving the highest standards of quality in all aspects of our operations. We are committed to:

1. Compliance with Regulations and Standards

- Adhering to all relevant local, national, and international regulations and standards governing waste management.

- Ensuring that all our processes and practices comply with environmental laws and industry guidelines.

2. Customer Satisfaction

- Providing services that meet or exceed the expectations of our clients.

- Actively seeking and responding to client feedback to improve our services continuously.

3. Operational Excellence

- Implementing effective waste management practices to minimise environmental impact.

- Utilising state-of-the-art technology and equipment to enhance service efficiency and safety.

4. Employee Training and Engagement

- Ensuring that all employees are trained and competent to perform their roles effectively.

- Fostering a culture of quality and continuous improvement through regular training and development programs.

5. Continuous Improvement

- Monitoring and evaluating our processes to identify areas for improvement.

- Setting measurable quality objectives and regularly reviewing our performance against these goals.

6. Risk Management

- Identifying and assessing risks associated with our operations and implementing controls to mitigate these risks.

- Maintaining robust procedures to handle emergencies and unexpected situations effectively.

7. Sustainability and Environmental Stewardship

- Promoting sustainable practices that reduce waste generation and encourage recycling and resource recovery.

- Supporting initiatives that contribute to environmental conservation and sustainability.

Responsibilities

- Management is responsible for providing the necessary resources and support to implement this policy effectively.

- Supervisors are responsible for ensuring that their teams adhere to the quality standards and procedures.

- Employees are responsible for following established practices and reporting any issues or opportunities for improvement.

Review and Revision

This Quality Policy will be reviewed annually or as required to ensure its continued relevance and effectiveness. Any changes to the policy will be communicated to all employees and stakeholders.

Approval

This Quality Policy has been approved by:

Board of directors

16/09/2024